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Understanding Smart City Technology

Urban areas around the globe are embracing the newest developments in modern technology by becoming smart cities. These cities integrate sensors and actuators and link them together to collect data. We were intrigued when we first learned about smart cities, so we began doing our own research to discover additional details and we wanted to share this information with others. When you read these articles you'll learn how smart city technology uses the data that's gathered to monitor energy usage in homes and buildings to analyze their energy efficiency. You'll also find out about smart transportation, which entails installing cameras in traffic lights to monitor the flow of traffic. We hope that when you read these and other articles on this site you'll gain a better understanding of smart city technology.


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Understanding Smart City Technology

Need A Secretary For Your After-Hours Business Services? Utilize A Call Center Instead

by Gina Reid

If you get dozens of calls after-hours for services and you think that you need a secretary, it may be difficult to get someone to work at that time. You also may not want to hire another employee for your business or force one of your employees to take all the calls when they are on call.

Instead, look into getting help from a call service center. This service center can be very beneficial to keep after-hours services and payroll efficient and to help those that need emergency services. Consider hiring a business answering service for the following reasons.

Go Through a Screening Process

A call service allows all of the calls to go through a screening process. The staff will have a list of questions that they ask the caller to determine if what they are experiencing is a real emergency or not, or if they could possibly wait until regular business hours. This is a fast and easy way to help dozens of people that may not need emergency services.

Get in Touch with the On-Call People

The call service employees can get in touch with the staff you have on call. The staff will then be able to do the following things:

  • Explain the problem of the caller to the professional to determine whether they need emergency services
  • Get the on-call staff to the office or to where the service is needed
  • Put the on-call staff in touch with the caller

This way the on-call employee does not have to get called dozens of times after-hours and the service center only calls them when it is necessary.

Have Employees You Do Not Have to Worry About

An answering service will be paid a flat rate. The staff will be given necessary information about what to say to each caller and about which calls to direct to your on-call staff members. If someone is sick, the service center finds other employees to fill their spot. They do all the staffing; you only have to worry about your own business.

If you offer after-hours services or there are some times when an emergency comes up, you don't want to force your staff to sit around their phones forever. Instead, pay for a call center for your business, and let them go through the screening and take the after-hours calls. For more information, reach out to a business answering service.